UX design team mission

  • Leaf

    Create a sustainable and scalable UX design methodology.

  • Line chart

    Grow business value via optimal end-user experiences in Pega 7 apps out-of-the-box.

  • Design the world’s best application authoring tool, bar none.

  • Settings

    Build a UX pattern library that improves efficiency, productivity, accuracy, and ease-of-use.

  • Wrench

    Drive the development of outstanding front-end code.

  • Accessibility

    Prioritize accessibility and localization within product development.

  • Glasses

    Design, validate, iterate and refine in a cyclical fashion to ensure continued improvement.

Last updated: Mar 2017

UX process

Pega follows a six-step Agile UX design process guided by the following three principles:


For every product and feature, always start with design.


Validate design before investing in development.


Keep design agile — collaborative, adaptive, iterative and flexible.

Last updated: Mar 2017

The six-step process

1. Define business goals

Explore, determine and document the business goals of the product or feature, focusing on highest value outcomes, while keeping an open mind about how to achieve the goal.

2. Conduct research

Discover the requirements necessary to achieve the established goals, complete a competitive analysis, review feasibility, and define scope of the design work.

3. Explore concept design

Consider relevant existing paradigms as well as alternative design approaches. Seek input and feedback from UX design colleagues and other key stakeholders. Build a vision of the product or feature including sketches, wireframes and prototypes to validate with preliminary usability testing.

4. Document design plan

Create the necessary documentation and assets including validated and refined screens, POCs, videos of interaction design and any other relevant design files.

5. Build

Implement and monitor the design plan, modifying as needed to accommodate feasibility issues that arise during the course of development.

6. Release product or feature

Monitor post-release success, focusing on usability and value to the market.

Last updated: Mar 2017

Next: Visual design