Smart business starts with smart design.

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The story

Our world is rapidly becoming more and more digital. 70% of customer experience is now digital user experience. As this number continues to grow, so does the importance of having an exceptional UX design team on your side.

The Pega UX design team, comprised of best-in-class designers, helps businesses achieve maximum business value via the use of smart, reusable interface patterns designed to solve business problems. The purpose of this site is to demonstrate how we use modular design, user-centric research, and an agile design method to drive the world's best enterprise application design system.

Devices and papers

The Pega UX advantage


Designs as unique as your business. Right out of the box.

Apps built on the Pega 7 platform come with layered and scalable UX paradigms designed to capture business value. Pega applications’ interfaces are consistent, contextual and contemporary—regardless of the task at hand or the device used. Unlike many of our competitors, Pega does not mandate the use of the same generic UX paradigm for all situations. We focus on creating ideal designs for specific business use-cases such as customer on-boarding, reduction of contact center interaction time, guiding sales on a mobile device, adjudicating claims, and dozens of others in our comprehensive UX pattern library.


Total visibility and control of your users’ journeys.

The Pega 7 platform enables a dynamic user experience across screens, applications and channels. It gives you the ability to design complex business processes using Pega’s case management capabilities, and provides business, design, and IT teams with a clear visualization of the user’s journey at all times.


Consistency comes standard.

Building experiences that utilize the same navigation structures, interaction behaviors and communication hierarchies for task completion is essential to a positive user-experience. Pega’s reusable UX pattern system builds a consistent mental model for users, helping them to move through interactions effortlessly.

Smooth sailing across channels.

Research has shown that 90% of customers use multiple devices sequentially to accomplish a single task. It is critical to enable a smooth cross-channel experience. Pega case management maintains user state, even when they switch channels and this capability, combined with the use of responsive and adaptive UI’s allow a user to start an interaction on a web site, continue on a mobile app, and then finish by contacting a call center. No bumps, no hiccups—the user’s experience is seamless and satisfying.

Customized guidance and real-time feedback.

The Pega Customer Decision Hub uses real-time analytics to understand the user's context, previous encounters, current actions, and other available data, and recommend the next-best-action, presenting the ideal experience in real-time. The intelligent UI generation engine presents a user with just-in-time screens, forms, and content to drive business value.

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Welcome to the low-code revolution.

Pega’s design tools employ familiar elements such as simple creation forms and drag-and-drop editing capabilities—similar to leading SaaS-based website creation tools. These visual tools capture the designer’s intent, write the front-end code in the background and keep it up-to-date as new technologies emerge. Essentially, your front-end is future-proofed, freeing you up to focus on the holistic experience of your customer or employee.

The Pega UI design system.

The Pega 7 platform provides a complete web-based front-end, driven by HTML5, CSS3/4, and leading JavaScript UI frameworks. The Pega UI design system can also be set up to guide best-practices and consistency across channels and applications. Pega allows UX designers to define and govern standards, ensuring that the designer’s intent is maintained throughout the development process. Layouts, widgets, controls, and styles can be set to both responsive and adaptive UI right out of the box. At the same time, designers can add new templates as needed.

Pega’s Live UI feature allows for editing of the UX from a run-time environment, much like the experience of editing a website with browser development tools or leading consumer SaaS website creation tools. Changes can be made contextually to formats, styles, language, layouts, labels, field order and more. Learn about Pega vs. leading UI frameworks.

The Pega UX team focuses intently on both our applications’ out-of-the-box UX and the entire Pega authoring/development experience.


Layered and inheritable UI architecture.

Frequently-used UI elements and interactions — such as a change-of-address forms — can be utilized repeatedly across an entire enterprise. When editing these items, each style adjustment can cascade through all applications, or can be applied to select items only. The power to scale your customer and employee user experience across your enterprise is as simple as click of a button.


Simply massive scalability.

Multiple application views based on a user’s role, device, or any other context can be created on top of a single application. Thus, a customer view, an employee view, a mobile application view, etc. can all work off a single data model and a single set of business logic reusing any (or all) UI elements.

Next: UX Process