Case Lifecycle

The Case Lifecycle widget shows the work progress of a case and divides the lifecycle into stages. The Case Lifecycle is featured prominently within the Case View component.

The Case Lifecycle widget is the visual indicator for users to understand where they currently are within a case’s workflow.

The Case Lifecycle's initial Create stage is a critical part of Pega’s Center-out™ customer journey model. It allows for greater flexibility to add processes within each stage and helps reduce the creation of incomplete cases.