Pulse

Low-code configurable 8.6

Pulse is a comment feed that keeps comment activity, attachments, and posts all in one place.

The Pulse feed often lives in the center of the case view.

Pulse allows any user to collaborate with other people through comments and other social interactions. Users can view the history of the work that has been conducted, and post attachments and comments with mentions/tags to the feed.

Pulse is comprised of other components found throughout the design system: cards, icons, and buttons to name a few.

The Pulse component features the following regions:

Create new post

This region enables the user to type and post a new message in the feed. New posts in Pulse are surfaced as a customized presentation of the rich text editor. Users may interact with new posts in all the ways they may expect to interact with a markdown-only version of the rich text editor component.

In addition to rich text support, users may add file or link attachments to a post. Submitting a post will present the content of the new post in a Pulse post.

Posts

Once content is posted into the chat, it is displayed as a post. Like cards, Pulse posts share three sections: header, body, and footer.

A post header always has a user avatar, text representing the user's name, timestamp, and, in some cases, a link to a corresponding case or any other contextual element related to the post.

The post body contains text and links depending on user content. Some posts can include attachments, which indicate a document or group of files a user has uploaded or has the ability to download. In addition to files, attachments can be URLs or links to an application-based document.

The Pulse component also allows users to like and comment on posts, as well as reply to posts in the feed.

Full feed activity

Full feed activity represents the entirety of a Pulse feed. Its children should be comprised of new posts and activity posts. This demo is a combination of the two prior demos, wrapped by the feed component.

Full feed activity can be filtered to modify the Pulse posts presented in the feed.