UX process

UX design team mission

  • Leaf

    Create a sustainable and scalable UX design methodology.

  • Line chart

    Grow value via optimal experiences in Pega apps out-of-the-box.

  • Design the world’s best application authoring tool.

  • Settings

    Craft a pattern library to improve efficiency, accuracy, and usability.

  • Wrench

    Drive the development of outstanding front-end code.

  • Accessibility

    Prioritize accessibility and localization with development.

  • Glasses

    Design, validate, iterate and refine in a cyclical fashion to ensure continued improvement.

Last updated: Jun 2017

UX process

Pega follows a six-step Agile UX design process guided by the following three principles:


Every product and feature must start with design.


Validate the design before development.


Keep it agile — collaborate, adapt, and iterate.

Last updated: May 2017

The six-step process

1. Define business goals

Explore, determine and document the business goals of the product or feature, focusing on highest value outcomes, while keeping an open mind about how to achieve the goal.

2. Conduct research

Discover the requirements necessary to achieve the established goals, complete a competitive analysis, review feasibility, and define scope of the design work.

3. Explore concept design

Consider relevant existing paradigms as well as alternative design approaches. Seek feedback from UX design colleagues and other key stakeholders. Build a vision of the product or feature including sketches, wireframes and prototypes to validate in usability testing.

4. Document design plan

Create the necessary documentation and assets including validated and refined screens, POCs, videos of interaction design and any other relevant design files.

5. Build

Implement and monitor the design plan, modifying as needed to accommodate feasibility issues that arise during the course of development.

6. Release product or feature

Monitor post-release success, focusing on where to improve usability and value to the market for the next release.

Last updated: Jun 2017

Next: UI Kit